21st Century Taxation
|State||Period and Link||Items of Note||Vision (verbatim from the state)|
|FTB: To achieve the highest level of excellence in tax administration, which will result in more taxpayers who file on time, file accurately, and pay the proper amount. FTB is a place where our employees, innovative technology solutions, and processes work together to provide leading edge customer service, operational effectiveness, and expert enforcement of tax law.|
BOE: To be a trusted partner to the citizens of California. We want taxpayers to be able to retrieve and enter their tax information easily, online, how they want it, when they want it. We want taxpayers to enjoy continuity of service throughout all of their interactions with BOE. As a result of making it much easier for taxpayers, our vision is that BOE will be better positioned to maximize voluntary compliance with its tax and fee programs.
EDD: The EDD strengthens the economic vitality of Californians and their communities.
|Iowa||FY12-15||Iowa will be a state where it is easy to understand and comply with tax obligations.|
|Kentucky||Not dated||Version posted on website does not include goals and objectives.|
|Louisiana||To be a results-based, innovative, and focused organization capable of responding rapidly to the needs of our stakeholders.|
|Michigan||12-17||The Department of Treasury will be the premier governmental financial service organization that:|
|New York||"coming soon"||Not available.|
|North Carolina||FY13-15||We are better today than yesterday as we:|
o Set and achieve standards of excellence in service, effectiveness and efficiency
o Build collaborative relationships internally and externally to ensure the best outcomes for the citizens of North Carolina
o Earn consistent respect by being open, honest and willing to dialogue
o Make a difference every day.
|South Carolina||No date mentioned||The SCDOR strives to be an innovative and trustworthy service partner for all stakeholders. To accomplish this vision, the SCDOR must:|
|Virginia||14-16||To instill the highest degree of public confidence in our integrity and reliability by providing prompt, accurate and courteous service while promoting compliance with the tax laws and setting our performance as the benchmark for government.|
|Washington||FY14-19||To achieve the highest level of voluntary compliance and customer service through collaboration and innovation.|
|This chart does not include all states with strategic plans. Some states are not included because a plan could not be found at the tax agency’s website. |